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  2. Collecting Your Sample & Activating

Collecting Your Sample & Activating

Tips for collecting a sample, how to activate the kit, and what happens next.

Collecting A Sample

  • How to collect a saliva sample from your dog
  • Swabbing Tips - Swabbing a Puppy, Avoiding Contamination & More!
  • What happens if I accidentally mix up my dogs’ samples during swabbing or swab the same dog multiple times?
  • Does the swab in my test kit expire?
  • My dog is pregnant, in heat, taking medication, or is otherwise not normal. Will this affect the results?
  • Can you use other types of samples, such as dewclaws, semen, or hair, to test my dog?

Activating Your Kit

  • Activating Your Dog's Kit
  • How do I use the test kit?
  • Where can I find my activation code?
  • Whoops! I forgot to activate the kit. What now?

Sample Status

  • Returning Your Dog's Sample
  • Have you received my dog's sample?
  • How do I check when my dog's results will be ready?
  • How will I receive the results? Will you let me know when the results are available?
  • How long does it take to receive test results?
  • Why did my swab fail?
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