What if my tracking says, "Delivered", but my dog's profile says "Awaiting Return"?
| Most genotyping results will be completed in 2-4 weeks from the time we scan your swab at our lab. Completion times may vary for other Embark products. Check the status of your test here! |
You can find swab tracking and status updates on your Embark account at any time! Just log in and view your dog's profile card. There you should find the current status of your sample and tracking information (for US customers).
Please remember that once a swab reaches our facility it may take up to 2 business days to be scanned. This means that your tracking may show "Delivered" while your dog's profile still says "Awaiting Return". If this happens, we ask that you check back in a couple of days to give our team time to scan the swab.
For more information, refer to Returning Your Dog's Sample.
Please note that kits can not be used after 24 months from your date of purchase. These swabs will be automatically voided as they are expired.
| Don't forget! Your MyEmbark account includes information about your dog's sample status, your dog's results, and many other helpful resources. Log in to your account here! |
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