Activating your test is one of the most important steps to ensure we accurately and efficiently return your dog's data to you.
Please remember that it is the customer's responsibility to properly activate each swab to their dog's MyEmbark profile. Our staff will not see any notes or messages written on or submitted with the packaging. If you have questions, please contact us before mailing the swab to reduce the chance of a delay. |
If you are a Veterinarian: Please see the following instructions for activating your patient's test kit: Activating Your Patient's Kit |
To get started:
- Log in to your Embark account .
- Click on Activate kit near your dog's name.
- On the next page, enter your 7 or 8-digit EM code. Please note: If your EM code does not work, click on "Don't have an activation code?." You'll then be prompted to enter the 14-digit swab code (it typically starts with 310 or 312) found on the swab tube
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What if neither code works? In the very rare scenario where neither the EM code nor the swab code allows you to activate, please contact us immediately to assist with your activation.
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What if neither code works? In the very rare scenario where neither the EM code nor the swab code allows you to activate, please contact us immediately to assist with your activation.
- Once you've entered the code, you must answer a few more questions to complete the activation.
- Please Note! Entering the wrong sex of your dog will cause significant delays in processing.
- Here you can share their estimated (or known) age and relevant health data with us if you'd like.
- Don't know your dog's age? Check out our Age Test!
Forgot to activate your kit?
If you forgot to activate your kit before mailing the swab to us, please see Whoops! I forgot to activate the kit. What now? for the next steps.
Don't forget! Your MyEmbark account includes information about your dog's sample status, your dog's results, and many other helpful resources. Log in to your account here! |
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