What happens if I accidentally mix up my dogs’ samples during swabbing or swab the same dog multiple times?

Tip: We strongly recommend taking photos or videos that show swab codes for each dog during swabbing. Keeping these records will help to avoid the possibility of incorrectly assigned swabs and will prevent the need for retesting.

We can offer a single complimentary replacement swab in cases where pet owners or breeders mix up their swabs. If you believe your dogs’ swabs may have been assigned incorrectly or you may have swabbed one dog multiple times, please contact us. 

Important notes!

• Preventing mixups: This page refers to mixups during the swabbing and activation process. Our laboratory uses several checks to prevent swab mix-ups and, most importantly a fully automated barcoding system that tracks each sample throughout the entire lab process. We also confirm each dog’s sex, breed ancestry, relationships with other dogs we have tested, and we perform a manual review of the traits analyzed in each dog to ensure no mixups have occurred.
• Incorrectly reporting your dog's sex can cause delays: Entering the wrong sex of your dog will cause significant delays in processing as the reported sex and sex of the sample will not align and a replacement likely will be issued. Please contact us if you believe this error occurred.