| Please remember that it is the customer's responsibility to properly activate each swab to their dog's MyEmbark profile. Our staff will not see any notes or messages written on or submitted with the packaging. If you have questions, please contact us before mailing the swab to reduce the chance of a delay. |
Using the prepaid envelope included in your kit, mail your sample.
Don’t worry about transit time as your sample is stable for at least 6 months (but who wants to wait that long)? Typically, genotyping results are complete within 2-4 weeks from the time your sample arrives at the testing facility. For other Embark products, turnaround time may vary.
| Don't forget! Your MyEmbark account includes information about your dog's sample status, your dog's results, and many other helpful resources. Log in to your account here! |
For more information, please see Returning Your Dog's Sample.
| Should you need further assistance, please contact us and we will be happy to assist you! |
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