The tracking states it's been delivered, but my account and dog's profile say "Awaiting Return."
Most genotyping results will be completed in 2-4 weeks from the time we scan your swab at our lab. Completion times may vary for other Embark products.
If your swab is being forwarded to California, rest assured that everything is in order. As of November 1, 2021, we have a new mailing address for DNA test swabs, and all samples are now processed at our facility in California. If your return label bears the address 320 Summer Street, Boston, MA, it will still be automatically directed to our California facility.
Please be aware that for some swabs sent to 320 Summer Street, the tracking may display "Delivered, Individual Picked Up at Facility" with a reference to Boston, MA 02205. Rest assured that these swabs are also forwarded to our California facility.
For more information, refer to Returning Your Dog's Sample.
Have questions? Your MyEmbark account includes information about your dog's sample status, your dog's results, and many other helpful resources. Log in to your account here!
- How will I know when the results are available?
- What if I need a replacement swab?
- How do I activate my replacement swab?