Before returning your dog's replacement swab, be sure to activate it in their profile!
The steps are pretty much the same as when you initially activated your dog's swab, the only difference is that you'll activate using the 14-digit swab code, as opposed to the 7 or 8-digit EM code.
To activate your replacement swab:
- Log in to your Embark account.
- Click 'Activate kit' on your dog's profile card.
- On the next page, click 'Don't have an activation code?'.
- Enter the 14-digit swab code (it typically starts with 310 or 312) and click 'Register Swab' code.
Once the swab is activated, follow the steps to return the sample back to our lab for processing.