Ordering & Shipping

Ordering

• What currencies do you offer for purchasing Embark products?
• How can I purchase an Embark DNA test?
• How do I order a kit?
• What if I didn’t receive an order confirmation, but the payment has been deducted from my bank account?
• My credit card was rejected—what do I do?

Shipping

• How do I track my order?
• Will Embark ship to my address? Will Embark ship to my country?
• What are your shipping options?
• Do you ship outside the US?
• Do you cover international shipping or customs fees?

Return Shipments

• How should I mail my dog's returning sample? (US Customers)
• How should I mail my dog's returning sample? (Non-US Customers)

Discounts & Offers

• I saw a cheaper price. What should I do if I see a price discrepancy?
• Do you have discounts for veterinary professionals?
• How does Embark's Refer A Friend program work?
• I tried to use a discount code and it didn't work. Can you help me?
• Do you have a sale for first-time purchasers?
• Do you have email promotions or sales?

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