What if I didn’t receive an order confirmation, but the payment has been deducted from my bank account?

If you did not receive an order confirmation, this usually means that the order was not completed successfully. 

Please contact us as soon as possible to verify whether your order was successfully placed. If we do not see any history of your order, this likely means that there is a pending transaction on your bank account that will be removed within 1-2 business days. Typically, this pending transaction/hold on the account is put in place by the bank.

If this is not removed from your bank statement within 1-2 business days, please reach out to your bank to dispute the charges, as we do not have any funds to release on our end. Your bank can certainly contact us at any time to confirm that a purchase was never made.

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