How should I mail my dog's returning sample? (US Customers)

Please remember to create an Embark account on our website, make a dog profile and activate your dog's swab before returning the sample.

This will ensure that the lab can process the swab and digitally deliver the results to your account.

Not completing the above will cause your swab to remain unprocessed until the steps are completed, even after your package's delivery to the lab.

Use the provided return bag in your DNA kit box to return the swab to our lab.

This bag will have a USPS label. For the best experience, we recommend taking this to a USPS location to ensure it's scanned in promptly.

Do not combine DNA samples in the same bag with Microbiome Health samples, as they are processed at different labs.

If for any reason you need to mail the swab through a different method, please address the package to our lab:

Illumina (ILS)

Embark Lab Sample Processing Center

Building 2 Dock 2

5200 Illumina Way

San Diego, CA 92122-4616

Please do not mail the package to our Boston offices, which will greatly delay the arrival and processing of your shipment.

Your dog's swab should arrive at our lab within 5-10 business days, depending on the shipping address location.

If it has been longer than 10 business days and your package has not arrived, please contact us .

Once your dog's sample is scanned in at our lab, it will complete processing based on our timelines.