My dog is now deceased. How do I update my dog's profile after they died?

We are deeply sorry for your loss. At Embark, we know that a dog becomes an essential part of your family.

You can update your account to reflect this or we can do it at your request. You can choose to end, reduce, or continue receiving profile notifications such as new relatives or health survey updates.

To change your Embark account to reflect a deceased dog:

1. Log in to your Embark account and click on your dog’s profile.

2. Click the My Dog tab at the bottom of the page.

   

3. Scroll down the page and click His / Her profile and settings

   

4. On the next page, scroll to the bottom and click Mark pet as deceased

   

5. Toggle the button for This pet has passed away

   

6. Scroll down and enter any further information you would like, such as date of death or cause of death. This is optional.

   Below this, you can click the toggle to turn off communications or still receive them. 

   We recommend toggling further communications off if any messages pertaining to your dog may be distressing for you in the future. 

   

Please note: If you have an Embark for Breeders kit and are participating in Matchmaker, if your dog is deceased with frozen semen, he must not be marked as deceased in order to appear in Matchmaker.