First and foremost, we are deeply sorry for your loss. At Embark, we know that a dog becomes an essential part of your family and the loss of a loved one is never easy.
In order to change your Embark account to reflect this, please view your dog’s profile. From there, click the “EDIT PROFILE” button located under the profile picture on the left side. After the pop-up appears, scroll down to just above the yellow “SAVE CHANGES” button, and click the blue hyperlink that says, “If your dog has died, let us know here.” Then, select the “YES” button on the right side of the next pop-up screen.
From here, you may enter the cause of death and date. If you wish, you can opt out of any further notifications about your dog’s profile. It is a personal choice to enter any of this information, but we are always grateful for any details you feel comfortable providing us. It is in this way that your beloved furry friend can continue to contribute to our research and new scientific discoveries, helping generations of dogs and dog-lovers to come.
Again, we are so sorry for the loss you have experienced and our thoughts are with you. Please feel free to reach out to anyone on our team if you are in need of support.