In the case that your pup's swab has failed at analysis due to an insufficient amount of DNA content, we will offer to send you a free replacement swab and run the second sample at no charge. Please see our Failed Sample Policy for more details. However, if you decline this option within 30 days, you are entitled to a refund of the amount you paid to us for testing of the sample, less shipping and handling. Please see our Return/Refund Policy for more details.
Should you need further assistance, please contact us and we will be happy to assist you!