Embark does not offer refunds, but here's how we can help
Though we do not offer refunds, we have experts on staff to help interpret results with you and refer your family to veterinary specialists in your local area.
Embark is devoted to providing dog lovers with the highest level of satisfaction in our testing services. Our lab is dedicated to testing for breed determination, health conditions, and unique traits—and we have invested a considerable amount of research into our Canine DNA test. We stand behind the results of every single test.
In the case that your pup's swab has failed at analysis due to an insufficient amount of DNA content, we will be sure to send you a free replacement swab and run the second sample at no charge. However, if you decline this option, you are entitled to a complete refund, less shipping and handling.