How do I activate my patient's test?

For the Vet product only. 

Activating your patient’s kit is one of the most important steps to ensure we promptly return the data to you. Samples are unable to be processed without activation. 

Follow these steps to get started:

1. Log in to your clinic’s Embark account
2. Click “ADD A PATIENT +”
3. Enter the relevant information and click “Continue”
4. In the “Ordered by” menu, select the attending veterinarian.
   * Note: The person selected here will receive email updates regarding the status of this sample 
   • If the intended person is not listed in the menu, please contact us at vetsupport@embarkvet.com with the following information and we can add them as a user:
     • Name
     • Role
     • Work Email
     • Clinic Name
5. Activate! Enter the 7 or 8-digit EM code found on the swab file and click “Save”
   • If you cannot find the EM code or it is not working: Click “DON’T HAVE AN ACTIVATION CODE?” and enter the 14-digit swab code found on the vial (it typically starts with either 310 or 312).
   • If neither code allows you to activate, reach out to us at vetsupport@embarkvet.com and we can assist you.

*Note: You can choose to skip the activation and simply add your patient to your dashboard by clicking “DO THIS LATER” on the activation page. Make sure to return and activate the patient's kit. 

Related articles

• How does Embark work with Veterinarians?
• How do I order Vet kits and sell them in my clinic?
• How do I share ownership of a patient’s DNA profile?
• What is the difference between the Vet Kit and the Breed+Health Kit?