Embark Mobile App FAQs

Getting Started

Is the app free to download and use? Yes! The Embark mobile app is completely free to download from both the Google Play Store and Apple App Store. There are no charges for downloading or using the basic features of the app. The app provides access to your dog's test results, account management, and other core Embark services at no additional cost.

What are the system requirements? The Embark mobile app requires iOS 13.0 or later for Apple devices, and Android 6.0 (API level 23) or later for Android devices.

Do I need to create an account to use the app? Yes, you'll need an Embark account to use the mobile app. If you already have Embark DNA test results, you already have an account and can log in using the same email address. If you don't have an account yet, you can create one at www.embarkvet.com or through the app's registration process. Note that the app is most useful after you've ordered and received results from an Embark DNA test.

Can I use the app on multiple devices? Yes, you can log into your Embark account on multiple devices using the same login credentials.

Features & Functionality

Are there ads or in-app purchases? No, the Embark mobile app does not contain advertisements or in-app purchases. We believe in providing a clean, distraction-free experience for accessing your dog's important health and genetic information. All features available in the app are included without additional fees, though DNA tests or other Embark products are purchased through our standard ordering process.

How much storage space does the app use? The Embark mobile app uses approximately 20 MB of storage on your device (roughly equivalent to 5-10 high-resolution photos).

Does the app work offline? The Embark mobile app currently does not have offline functionality and requires an internet connection to access your dog's results and account information.

Privacy & Data

How is my data protected and shared? We take your privacy seriously. Here's a simple overview:

• No data brokers: We don't share your information with third-party data brokers
• Marketing communications: Information from account creation may be used for email marketing through our platform, but only if you consent to marketing communications
• Web content: When you view Embark web content within the app (like our shop), standard web tracking may collect session information

For complete details, please refer to our Privacy Policy.

Support

How do I get help if I have problems using the app? If you encounter any issues with the Embark mobile app, our Customer Experience team is ready to help:

1. Live chat: Visit www.embarkvet.com and click the chat icon
2. Help Center: Submit a question via our Help Center contact form
3. Email: Send us a message at howdy@embarkvet.com
4. Browse articles: Check our Help Center for guides and troubleshooting tips

When contacting support about app issues, please include:

• Your device type (iPhone, Samsung Galaxy, etc.)
• Operating system version (iOS 16, Android 13, etc.)
• A description of the problem you're experiencing

This helps us provide faster, more effective assistance.

Have more questions? Visit our complete Help Center or contact our Customer Experience team for personalized assistance.