How do I install and uninstall the Embark mobile app?

The Embark mobile app is free to download on Android and iOS devices. It allows you to access your dog's results, manage your account, and stay connected with Embark's services on the go.

Installing the Embark Mobile App

Android Devices

1. Open the Google Play Store on your Android device
2. Search for "Embark Vet" or visit the app's store page directly
3. Tap "Install" to download and install the app
4. Once installed, tap "Open" to launch the app and log in with your email address or using Single Sign-On (SSO). 

Need help with installation? Visit Google's official guide: How to download & install apps from Google Play

iOS Devices (iPhone/iPad)

1. Open the App Store on your iOS device.
2. Search for "Embark Vet" or visit the app's store page directly.
3. Tap "Get" to download and install the app.
4. Once installed, tap "Open" to launch the app and log in with your email address or using Single Sign-On (SSO). 

Need help with installation? Visit Apple's official guide: How to download apps from the App Store on your iPhone, iPad, or iPod touch

Uninstalling the Embark Mobile App

Android Devices

You can uninstall the Embark app using several methods:

Method 1: From your home screen or app drawer

1. Find the Embark Vet app icon.
2. Long-press the app icon.
3. Select "Uninstall" or drag to the "Uninstall" option.
4. Confirm the uninstallation.

Method 2: Through device settings

1. Open your device's Settings.
2. Go to "Apps" or "Application Manager".
3. Find and select "Embark Vet".
4. Tap "Uninstall".
5. Confirm the uninstallation.

Need detailed help with uninstallation? Visit Google's official guide: Delete or disable apps on Android

iOS Devices (iPhone/iPad)

Method 1: From your home screen

1. Find the Embark Vet app icon on your home screen
2. Long-press the app icon until a menu appears
3. Select "Remove App"
4. Choose "Delete App" to confirm
5. Tap "Delete" to confirm the removal

Method 2: Through device settings

1. Open your device's Settings
2. Go to "General" → "iPhone Storage" (or "iPad Storage")
3. Find and select "Embark Vet"
4. Tap "Delete App"
5. Confirm by tapping "Delete App" again

Need detailed help with uninstallation? Visit Apple's official guide: How to delete apps on your iPhone, iPad, and iPod touch

Important Note: Deleting the app from your device will not delete your Embark account or your dog's results. Your data will remain safely stored and accessible when you reinstall the app or log in through our website.

Troubleshooting

App won't install?

• Make sure your device has enough storage space.
• Check that your device meets the minimum system requirements.
• Ensure you have a stable internet connection.
• Try restarting your device and attempting the installation again.

Forgot how to log in?

• Visit this page for detailed instructions on how to log in to your Embark account.
• Contact our Customer Experience team if you need help accessing your account.

Still need help? If you're experiencing issues with the mobile app installation or have other questions, you can contact Embark's Customer Experience team:

• Chat with us at www.embarkvet.com (click the chat icon to get started).
• Submit your question via our help center contact form.
• Email us at howdy@embarkvet.com. 

The Embark Vet mobile app provides convenient access to your dog's results and account information wherever you are. Your account data and test results are always safely stored with Embark, regardless of whether you have the app installed on your device.