Where is my kit?
Customers receive tracking information in the confirmation email after their order has shipped. Kits ordered within the U.S. should arrive within 7-14 days, depending on the shipping address location. If you feel that you have been waiting longer, please email us at email@example.com, and provide us with the following information:
- your full name
- your email
- your order number
Can I track my samples online?
Yes, once the kit has been activated, you can track your return shipment on your account on my.embarkvet.com. You should also receive email notifications regarding the transit update. Once the samples arrive at our facilities, it will be scanned into our inventory, where you’ll then receive an email update. When your reports are completed and available, you can view or download them from your secure online account.
Can I track an international order?
International shipments will only display tracking information while they are within the U.S. Once they are picked up by the new carrier, tracking updates may vary. Typically it takes 14-21 business days to arrive, however it has taken longer (upwards of 25 or more business days depending on your location) due to delays related to COVID-19 and higher volume of shipments. If it has been 25 or more business days, please email us at firstname.lastname@example.org for international shipping and returns.
For more information regarding international shipment, please see: International Shipping and Customs Fees.