Tracking Your Order

Where is my kit?

Customers receive tracking information in the confirmation email after their order has shipped.

DOMESTIC (US) ORDERS: Kits ordered within the U.S. should arrive within 5-10 business days, depending on the shipping address location.

If it has been longer than 10 business days and your package has not arrived please contact us, and we will be more than happy to help. When you do contact Embark please provide your:

• Full name
• Email address used to place your order
• Order Number

INTERNATIONAL ORDERS: International shipments will only display tracking information while they are within the U.S. Once they are picked up by the new carrier, tracking updates may vary. Typically it takes 14-21 business days to arrive, however it has taken longer (upwards of 25 or more business days depending on your location) due to delays related to COVID-19 and higher volume of shipments.

For more information regarding international shipment, please see International Shipping and Customs Fees.

If it has been longer than 25 business days and your package has not arrived please contact us, and we will be more than happy to help. When you do contact Embark please provide your:

• Full name
• Email address used to place your order
• Order Number