It's OK—you can still activate it now. If not, we can probably help you fix this.
If you forgot to activate your kit, don’t worry, we’ll help get this figured out.
First, if you have the Activation Code (starts with an EM) or the Swab Code, you can still activate the kit in your account. See Activating Your Kit for instructions
If you're unable to activate your kit or are having trouble doing so, please email us at firstname.lastname@example.org with any of the following information:
- The Activation Code - it starts with an EM
- The Swab Code - it's 14 digits and starts with 310
- Your Order Number (please specify if you purchased the kit from our website or from another site)
This will help us potentially locate your swab or, in the event that we cannot, it will allow us to organize the shipment of a replacement swab.