It's OK—you can still activate it now. If not, we can likely help you fix this.
First, if you have the Activation Code (starts with an EM) or the Swab Code, and you're certain which dog it belongs to, you can still activate the kit in your account. See Activating Your Kit for instructions
If you're unable to activate your kit or are having trouble doing so, please contact us with any of the following information:
- The Activation Code - it starts with an EM
- The Swab Code - it's 14 digits and starts with 310
- Your Order Number (please specify if you purchased the kit from our website or from another site)
This should help us activate your swab for you or, worst case scenario, it will allow us to organize the shipment of a free replacement swab.
Most genotyping results will be completed in 2-4 weeks from the time we scan your swab at our lab. Completion times may vary for other Embark products.
Please Note: Entering the wrong sex of your dog will cause significant delays in processing. Please only activate if you're certain you're assigning the correct swab to the correct dog
Have questions? Your MyEmbark account includes information about your dog's sample status, your dog's results, and many other helpful resources. Log in to your account here!