Can I return my unused kits?
We only accept returns for test kits that are in good and unused condition, that have been purchased within 12 months. Return for store credit is not available.
Customers are not eligible for a refund after 12 months of purchase.
Test kits expire after 24 months. After 24 months, the test kit cannot be returned or exchanged.
Please contact us at firstname.lastname@example.org for more information on how to process a return.
My dog's analysis failed and I am no longer interested in testing.
In the case that your pup's swab has failed at analysis due to an insufficient amount of DNA content, we will be sure to send you a free replacement swab and run the second sample at no charge. However, if you decline this option, you are entitled to a complete refund, less shipping and handling.
I have questions about my dog's results.
We have experts on staff to help interpret results with you and refer your family to veterinary specialists in your local area.
Embark is devoted to providing dog lovers with the highest level of satisfaction in our testing services. Read more about us here: Our Story.
Our lab is dedicated to testing for breed determination, health conditions, and unique traits—and we have invested a considerable amount of research into our Canine DNA test. Watch our video: How Dog DNA Testing Works.
We stand behind the results of every single test and do not provide refunds for scientifically sound work.