Returning Your Dog's Sample

Have you received my dog's swab? Can I track my sample?

Mailing Your Swab to Embark

DOMESTIC (US) CUSTOMERS

Once you’ve used the swab to collect your dog’s DNA sample, please use the provided, prepaid return label and envelope for return shipping. Once you have activated your kit to your MyEmbark account and have shipped your swab, you should receive return tracking updates via the email address you’ve used to create your account and activate your kit. You can also find tracking details and status updates on your dog’s profile. 

Tracking: Your dog's swab should arrive within 5-10 business days, depending on the shipping address location.

If it has been longer than 10 business days and your package has not arrived please contact us, and we will be more than happy to help. When you do contact Embark please provide your:

• Full name
• Email address associated with your Embark account

INTERNATIONAL CUSTOMERS:

International customers must return the swab using their local post office as the Embark prepaid return label will not work for most international shipments. Please do send us your tracking information via email so we know when to expect it and can look into the shipment details if any problems do arise.

• Shipping from Canada? Some Canadian shipments can use the Embark return label by adding additional stamps. Please check with your local post office for the exact requirements. 

Tracking: Your dog's swab should arrive within 15-20 business days, depending on the shipping address location.

If it has been longer than 25 business days and your package has not arrived please contact us, and we will be more than happy to help. When you do contact Embark please provide your:

• Full name
• Email address associated with your Embark account

Important Information about the return address:

As of September 1, 2021, our new mailing address is:

Embark Veterinary
Attn: Logistics Team
320 Summer Street, Floor 6
Boston, MA 02210

Our old address is (prior to September 1, 2021) was:

186 Lincoln Street
6th Floor
Boston, MA 02111

Please note: You may notice that your return envelope has the Lincoln Street address. Not to worry! It will be forwarded to our new Summer Street address. 

Next Steps

Once your swab arrives at our facility and is scanned by our team, you will be notified via email, and before you know it you will have your results!

If you have any questions about the status of your sample, please see How long does it take to receive test results? or feel free to contact us and we will be more than happy to help.