If you are located in the US, we highly recommend using the enclosed envelope and prepaid return label to ship your sample back to us.
If the return label bears a Boston address, please be aware that it will be forwarded directly to our administrative headquarters. However, it's important to note that samples are not processed at this location; they will be forwarded to our dedicated laboratory for processing.
To ensure accurate processing, please refrain from combining DNA samples with Gut or Oral Health samples, as they are handled and processed separately in different laboratories. Additionally, please avoid mailing the swabs to Genotek, our swab supplier, as this may cause delays in the processing of your samples.
Most results are released within 2-4 weeks from the time we scan your swab at our facility but many results are finalized even sooner!
Mailing Your Sample
All samples should be sent to:
Illumina (ILS)
Embark Lab Sample Processing Center
Building 2 Dock 2
5200 Illumina Way
San Diego, CA 92122-4616
BEFORE MAILING YOUR SWAB(S): Activate them first! Non-activated swabs will cause processing delays
| Test Type | Your Location | Instructions |
|
United States |
Use the provided, prepaid return label. Tracking: Your dog's swab should arrive within 5-10 business days, depending on the shipping address location. If it has been longer than 10 business days and your package has not arrived please contact us. |
|
Outside of the United States
(Amazon Canada and Amazon UK purchases, see below) |
International customers are responsible for the cost of returning their swab to us. Please return the swab using your local post office as the Embark prepaid return label will not work for most international shipments.
Samples should be sent to: Illumina (ILS) Embark Lab Sample Processing Center Building 2 Dock 2 5200 Illumina Way San Diego, CA 92122-4616
Tracking: Your dog's swab should arrive within 15-20 business days, depending on the shipping address location. If it has been longer than 20 business days and your package has not arrived please contact us , and we will be more than happy to help. Customs Help When shipping the sample back to our lab, please fill out our customs form (attached) to avoid any unnecessary delays at the U.S. border. The value that you declare on your shipment's U.S. Customs form should not total more than $15 USD. This is the value of the swabs themselves, not the price of your order. This will make it easier to get your shipment through customs, and there should not be any duties or taxes applied. Any duties, fees, or taxes are the responsibility of the customer. Unfortunately, sample processing will be delayed until all outstanding balances are paid. If you need to provide an HS code, it is 3822005090. In order to facilitate the correct identification of the shipment and to ensure timely delivery, USDA, APHIS, and VS recommend that the following documentation accompany each shipment:
|
|
|
Canada (purchased from Amazon Canada) |
Your return envelope includes 5 Canada Post stamps, which will cover the cost of mailing the sample to our lab. |
|
|
UK (purchased from Amazon UK) |
Use the provided, prepaid return label. After it is delivered to our UK facility, it will then be routed to our lab in the US. You will be notified once it’s received and scanned at our lab. |
|
|
United States |
Use the provided, prepaid return label. |
| Outside of the United States |
These products are currently not available to customers outside of the US. |
Important Information
We recommend using the enclosed envelope with your kit.
- Please note: If the return label has a Boston address, it will be forwarded directly to our lab. The Boston address is where our administrative headquarters is located and samples are not processed there.
If you are mailing swabs in your own packaging:
-
Please make sure that the swabs are shipped to the correct address:
-
Illumina (ILS)
Embark Lab Sample Processing Center
Building 2 Dock 2
5200 Illumina Way
San Diego, CA 92122-4616
-
- Do not mail the swabs to Genotek (our swab supplier).
Do not combine DNA samples with Gut or Oral Health samples as they are processed at different labs.
Next Steps
Once your swab arrives at the testing facility and is scanned by our team, you will be notified via email, and before you know it you will have your results!
If you have any questions about the status of your sample, please see How long does it take to receive test results?
Have questions? Your MyEmbark account includes information about your dog's sample status, your dog's results, and many other helpful resources. Log in to your account here!
Related Articles
Comments
0 comments
Article is closed for comments.