Ordering and purchasing a kit, Shipping Options, & Order Troubleshooting
How do I purchase my kit?
To purchase your Embark Dog DNA kit today, please visit our website: Embark Dog DNA Kits. Once your order is successfully processed, you’ll receive an email confirmation.
For those placing an order outside of the US, please read more information pertaining to International shipping here: International Shipping and Customs Fees.
What forms of payment do you accept?
Embark accepts all major credit cards, Paypal, Amazon, Google Pay, and Affirm.
How will my kit be shipped?
See all our shipping options here.
My credit card was rejected, what do I do?
If you find you are having difficulty with your card during the checkout process, this is often the result of your bank not recognizing the payment or postal code. We often see payments succeed on the second try. However, please reach out to us at email@example.com if you find you are still having trouble. We can help process your card directly with your help. If there is a recurring issue with payment, you may need to contact your bank to confirm payment authorization.
I didn’t receive an order confirmation, but the payment has been deducted from my bank account.
If you did not receive an order confirmation, this usually means that the order was not completed. Please reach out to us at firstname.lastname@example.org to verify whether your order was successfully placed. If we do not see any history of your order, this likely means that there is a pending transaction on your bank account that will be removed within 1-2 business days. Typically this pending transaction/hold on the account is put in place by the bank.
If this is not removed from your bank statement within 1-2 business days, please reach out to your bank to dispute the charges, as we do not have any funds to release on our end. Your bank can certainly contact us at any time to confirm that a purchase was never made.