You may not be logged in to the correct account.
If you are not able to view results, or it appears as if your dog is “missing” after you received an email saying results are ready, it is possible you have created more than one Embark account. Try logging out and then logging back in to your account using the email address that received the communication. Additionally, you may have a second account from logging in using Google or Facebook. If you are unable to view results after trying these suggestions, please contact us at firstname.lastname@example.org.