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Test Activation & Sample Collection

Collecting a Sample

  • Can you share some swabbing tips?
  • How do I swab my dog to collect a DNA sample?
  • What happens if I accidentally mix up my dogs’ samples during swabbing or swab the same dog multiple times?
  • My dog is pregnant, in heat, taking medication, or is otherwise not normal. Will this affect the results?
  • Can you use other types of samples, such as dewclaws, semen, or hair, to test my dog?

Activating Your Test

  • How do I activate my dog's test?
  • How do I use the test kit?
  • Where can I find my activation code?
  • I forgot to activate the test. What now?

Sample Status

  • How do I return my dog's sample?
  • Have you received my dog's sample?
  • How long does it take to receive my dog's test results?
  • How do I check when my dog's results will be ready?
  • How will I receive the results?
  • Why did my swab fail?
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Expiration Dates

  • Is my kit expired?
  • Does my test expire?

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