How do I activate my patient's test?

For Vet product only. 

Activating your patient’s kit is one of the most important steps to ensure we accurately and promptly return the data back to you. This article will guide you through it.

Follow these steps to get started:

1. Log into your clinic’s Embark account.
2. Click “ADD A PATIENT +” in the upper right-hand corner. 
3. Enter the relevant information on the next page and click “Continue”
4. On the following page, you can choose to complete activation at a later time by clicking “DO THIS LATER.” This will save the previously inputted patient information.
5. From the “Ordered by” drop-down menu, select the attending veterinarian. 
6. Please note: The person selected here will receive email updates regarding the status of this sample (when it's been received at our lab and processing, and when results are ready)
7. If the proper person is not listed in the menu: Please contact us at vetsupport@embarkvet.com or (855) 203-8271 with the following information and we can add them as a user:
   • • Their name
     • Their role
     • Their email
     • The Name of your Clinic
8. Enter the 7 or 8-digit EM code found on the swab file and click “Save”
9. If you cannot find the EM code or it is not working: Click “DON’T HAVE AN ACTIVATION CODE?” and enter the 14-digit swab code found on the vial (it typically starts with either 310 or 312).
10. If neither code works: Please reach out to us at vetsupport@embarkvet.com or (855) 203-8271 and we can assist you.

Have questions? Your MyEmbark account includes information about your dog's sample status, your dog's results, and many other helpful resources. Log in to your account here! 

Related articles

• How does Embark work with Veterinarians?
• How do I order Vet kits and sell them in my clinic?
• How do I share ownership of a patient’s DNA profile?
• What is the difference between the Vet Kit and the Breed+Health Kit?