What happens if I accidentally mix up my dogs’ samples during swabbing or swab the same dog multiple times?

Tip: We strongly recommend taking photos or videos that show swab codes for each dog during swabbing. Keeping these records will help to avoid the possibility of incorrectly assigned swabs and will prevent any need for retesting.

We can offer a limited number of complimentary retests in cases where pet owners or breeders mixed up their swabs. If you believe your dogs’ swabs may have been assigned incorrectly or you may have swabbed one dog multiple times, please contact us. 

Please note: This article refers to mixups during the swabbing and activation process. Our laboratory uses several checks to prevent swab mix-ups, most importantly a fully automated barcoding process that tracks each sample throughout the entire lab process. We also confirm each dog’s sex and breed ancestry, and their relationship with dogs we have tested, and perform a manual review of the traits analyzed in each dog.