We will never share your information or your dog's information without your permission.
You have the ability to choose which features of your results, if any, you want to include in your dog's public, shareable profile. For steps, please see How do I change my dog's privacy settings?
What if someone else bought the kit for me?
Embark's policy is that results are only shared and discussed with the MyEmbark account holder unless written permission is given and states that we can share the results with someone else.
If you purchase a kit to be used by another person, those order details and the status of that order can be shared with you, but once they use the kit, those results will only be shared with the person who created the MyEmbark account that houses the dog's profile and completed results.
What we can share:
- If the order was shipped
- If the kit was activated
- If the swab has arrived at our lab
If you receive an Embark kit as a gift, the results are not shared with the person who purchased the kit unless you, the account holder, grants permission or shares those results with them.
What if someone sends me a picture of their dog's results and I have questions for Embark?
As stated above, we will only discuss results with someone other than the MyEmbark account holder if we have written permission from that account holder. The account holder can email us with their permission at firstname.lastname@example.org
We encourage you to request access from the account older directly as they can, however, send you their dog's public profile or add you as a shared owner. If you were sent the dog's public profile we can discuss those results with you, but only the results that were made public. If you've been added as a shared owner to the dog's profile, Embark will be able to discuss all of the dog's results with you because you are also able to view them on your MyEmbark account
Will you discuss my dog's results with my Veterinarian?
Not unless you've already sent your dog's results to your vet. You can find your dog's Vet Report at the bottom of their homepage and can email or download it as a PDF. If the vet then reaches out to Embark to discuss those results, we are able to review the results with them.
What if I'm the new owner of a dog that was already tested?
If you've taken ownership of a dog that already has been tested with Embark there are ways to gain access to their profile and results. The previous owner can share or transfer ownership of the dog's profile.
If you are unable to contact the previous owner we ask as you provide proof of ownership of the dog. This can be done by sending us an email containing a recent vet or insurance bill with the date, your name, and the dog's name showing that you are in charge of their care. If you have additional questions about this please contact us as email@example.com
Please note: If you're adding someone, or being added as a Shared Owner or Transferring Ownership, the recipient must first create their own MyEmbark account.