• DNA / genotyping

Use the provided, prepaid return label. 

Tracking: Your dog's swab should arrive within 5-10 business days, depending on the shipping address location.

If it has been longer than 10 business days and your package has not arrived please contact us, and we will be more than happy to help. 

International customers are responsible for the cost of returning their swab to us. 

Please return the swab using your local post office as the Embark prepaid return label will not work for most international shipments. 

Samples should be sent to:

Illumina (ILS)

Embark Lab Sample Processing Center

Building 2 Dock 2

5200 Illumina Way

San Diego, CA 92122-4616

Tracking: Your dog's swab should arrive within 15-20 business days, depending on the shipping address location.

If it has been longer than 20 business days and your package has not arrived please contact us, and we will be more than happy to help.

Customs Help

When shipping the sample back to our lab, please fill out our customs form (attached) to avoid any unnecessary delays at the U.S. border. 

The value that you declare on your shipment's U.S. Customs form should not total more than $15USD. This is the value of the swabs themselves, not the price of your order. This will make it easier to get your shipment through customs, and there should not be any duties or taxes applied. Any duties, fees, or taxes are the responsibility of the customer. Unfortunately, sample processing will be delayed until all outstanding balances are paid.

If you need to provide an HS code, it is 3822005090.

In order to facilitate correct identification of the shipment and to ensure timely delivery, USDA, AHPIS, and VS recommend that the following documentation accompany each shipment:

1. A written statement identifying the material and naming the animal species.
2. A written statement confirming that the material does not contain any other animal-derived material (i.e., does not contain any livestock or poultry origin material).
3. A written statement confirming that the material was not derived from feline or canine species which were inoculated with or exposed to any infectious agents of USDA agricultural concern.

Canada (purchased from Amazon Canada)

Your return envelope includes 5 Canada Post stamps, which will cover the cost to mail the sample to our lab.

UK (purchased from Amazon UK)

Use the provided, prepaid return label. 

After it is delivered to our UK facility, it will then be routed to our lab in the US. You will be notified once it’s received and scanned at our lab.

• Microbiome (Gut or Oral Health)

Use the provided, prepaid return label.

These products are currently not available to customers outside of the US.