Accidents happen and we’ll work with you to get you your results as quickly as possible from the new swab. At your earliest convenience, please email email@example.com. In the email, please include the EM or Swab code which can be found on your kit or the swab itself. If neither of those can be identified: please confirm the dog’s name, email address associated with your account and shipping address in your message. Once we’ve received that information, we’ll send a confirmation email including shipping details of your new swab.