Why did I receive an email saying that my results are ready but I can't see them when I log in?

You may not be logged in to the correct account.

Don't worry - we can figure this out!

If you are not able to view results, or it appears as if your dog is “missing” after you receive an email saying results are ready, it is possible you have created more than one Embark account, or you may have a second account from using Google or Facebook.

How to fix this:

1. In your Embark account, click Log Out.
2. Confirm that you want to log out.
3. Using the email address that received the email, log back in again.

Here are the step-by-step instructions for logging in to our site: How do I log in to my Embark account?

Have questions? Your MyEmbark account includes information about your dog's sample status, your dog's results, and many other helpful resources. Log in to your account here! 

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