Don’t worry! If you know the activation and/or swab code, you can still activate the kit by following the steps here.
If you do not have the codes or activation is not working for you, please contact us at firstname.lastname@example.org or (855) 203-8271 with any of the following information:
- The activation code (starts with EM)
- (If you do not have the activation code but do have the swab code, you can choose “DON’T HAVE AN ACTIVATION CODE?” and then enter the swab code)
- The swab code (typically starts with either 310 or 312)
- Your order number
- The name of the patient
- The name of your clinic
This information will allow us to investigate further and potentially locate your swab. In the event we cannot locate the swab, we will work with you to organize the shipment of a replacement swab to your clinic or directly to your client.
If you are a Pet Owner or Breeder: Please see the following instructions for activating your test kit: Activating Your Dog's Kit.
Have questions? Your MyEmbark account includes information about your dog's sample status, your dog's results, and many other helpful resources. Log in to your account here!