If you did not receive an order confirmation, this usually means that the order was not completed. Please contact us to verify whether your order was successfully placed. If we do not see any history of your order, this likely means that there is a pending transaction on your bank account that will be removed within 1-2 business days. Typically, this pending transaction/hold on the account is put in place by the bank.
If this is not removed from your bank statement within 1-2 business days, please reach out to your bank to dispute the charges, as we do not have any funds to release on our end. Your bank can certainly contact us at any time to confirm that a purchase was never made.
Should you need further assistance, please contact us and we will be happy to assist you!