Will I have to pay more to receive my kit?
Embark offers shipping to over 240 countries outside of the United States. We try to prepay for any potential customs charges prior to the kit's arrival. However, each incoming customs process varies from country to country. Every once in awhile a customs charge may be required for kit collection at a local post office near your shipping address.
If you find yourself in this position, please be sure to email us a copy of the required customs charge, and we will be more than happy to reimburse this cost. You can send any information or questions you may have about customs fees to our customer service team at email@example.com.
Please note: We will only reimburse the custom charges for purchases made on EmbarkVet.com.