International Shipping and Customs Fees

Do you ship internationally?

Yes, Embark offers shipping to over 240 countries outside of the United States. You will notice a couple of differences while placing your order if you need a test shipped outside of the United States:

1. There are 3 international shipping options available:
   • First Class Mail International: $20
   • Worldwide Expedited: $20 (only available for orders over 4lbs)
   • Worldwide Express Saver: $50
2. The return envelope will not work outside of the United States, so you will need to pay for return shipping, using your own preferred courier.

Please note: Our prices are listed in USD and conversion rates may be applied by your bank

Ordering from Canada?

We are able to ship orders to Canada. If you’re ordering from embarkvet.com, there are 3 shipping options available:

• First Class Mail International: $20
• Worldwide Expedited: $20 (only available for orders over 4lbs)
• Worldwide Express Saver: $50

It can take up to 14 business days for us to receive a swab from Canada, though it’s usually much quicker. Your return label will cover shipping charges within the US for your dog’s sample. To ensure that the return package will arrive at customs, please add 5 Canadian stamps alongside the US postage and drop it into a mail collections bin.

Please note: You can also order our Breed + Health and Breed ID kits from amazon.ca, where shipping is more likely to be quicker.

Do you cover the international customs fees?

We try to prepay for any potential customs charges prior to the kit's arrival. However, each incoming customs process varies from country to country. Every once in a while a customs charge may be required for kit collection at a local post office near your shipping address.

If you find yourself in this position (where you are charged a customs fee for an order placed on our website) please pay your customs fee first, then send us the receipt or any questions you may have using our howdy@embarkvet.com email address, or using our Contact Us page. We will reimburse that cost using the payment method used to purchase your Embark kit(s). 

Please note: We will only reimburse the custom charges for purchases made on EmbarkVet.com. This also only applies to standard shipping options. We do not reimburse overnight or express shipment costs.

Help Returning Your Swab 

See Returning Your Dog's Sample for more information