Can I return my unused test kits?
We only accept returns for test kits that are in good and unused condition, and that have been purchased within 60 days (if purchased on or after October 1, 2022) or within 12 months (if purchased before October 1, 2022). Individual test kits within a Bundle cannot be returned or exchanged. Return for store credit is not available.
Once the applicable return period has passed, you can still send in your sample to receive the genetic testing services provided with your test kit, but you cannot return a test kit for a refund. Please see our Return/Refund Policy in our Terms of Service for more details.
Please contact us at firstname.lastname@example.org for more information on how to process a return or request a replacement swab for a swab that has passed its use-by date.
My dog's analysis failed and I am no longer interested in testing.
In the case that your pup's swab has failed at analysis due to an insufficient amount of DNA content, we will offer to send you a free replacement swab and run the second sample at no charge. Please see our Failed Sample Policy for more details. However, if you decline this option within 30 days, you are entitled to a refund of the amount you paid to us for testing of the sample, less shipping and handling. Please see our Return/Refund Policy for more details.
I have questions about my dog's results.
We have experts on staff to help interpret results with you and refer your family to veterinary specialists in your local area.
Embark is devoted to providing dog lovers with the highest level of satisfaction in our testing services. Read more about us here: Our Story.
Our lab is dedicated to testing for breed determination, health conditions, and unique traits—and we have invested a considerable amount of research into our Canine DNA test. Watch our video: How Dog DNA Testing Works.
We stand behind the results of every single test and do not provide refunds for scientifically sound work.